Deputy Chief Executive, Transformation

  • Courageous and driven.
  • Outcomes focused.

MSD helps to build successful individuals and, in turn, building strong, healthy families, and communities. Working closely with other government and non-government organisations, communities, and iwi, MSD makes a positive and lasting difference to the lives of New Zealanders.

With a focus on the future, MSD’s vision is to shift from a transactional benefits payment mentality to a person-centric approach in all that it does, empowering clients to choose how they want to engage, whether online or face to face. In support of this, the Te Pae Tawhiti Transformation Programme (the Programme) has been established. A new and substantive directorate, the Transformation Group, led by the DCE Transformation (DCE), will be responsible for delivering this significant multi-year Programme which will transform how MSD delivers services to help New Zealanders, including a full digital service, a service focused on prevention and sustaining outcomes, and on better social service providers and commercial partners’ platforms.

Reporting to the Chief Executive, and an MSD Leadership Team (LT) member, the DCE is responsible for leading and building a high-performing group. The DCE will work closely with other DCEs to ensure the Programme’s coherence and alignment, including around resourcing and capability. Incorporating strategic direction, timeliness and quality outcomes, the DCE will ensure resources are available that successfully engage across MSD in support of collective delivery. The DCE will be responsible for effective design and delivery of service change, including in the areas of technology, business process, data and information, and people.

This is a critical leadership role in one of Aotearoa’s larger public agencies. Leading a high-performing group directed to develop and implement specific strategies and initiatives, as an LT member you will have a shared responsibility to drive MSD’s strategy, and this will extend to working alongside other agencies.

A recognised senior leader, you will be acknowledged for your expertise in leadership, management and influencing in complex and scaled transformational settings. Your exceptional stakeholder management skills will be supported by your outstanding communication skills. Strategic, you will bring credibility to the Programme, supported by your working knowledge of the machinery of government. Politically astute, and conversant with public sector processes, your influencing and negotiation skills will ensure Programme momentum. Comfortable in a change environment, and naturally courageous, and resilient, you will seek the best. Your commitment to actively supporting and driving initiatives that result in better outcomes for Māori will underpin all you do.

Entry to New Zealand from all countries remains strictly controlled to help prevent the spread of COVID-19. You may only apply for this role if you have the right to work in New Zealand. For information about New Zealand work or residence visas, please visit

All the work of MSD are underpinned by our values:

We care about the wellbeing and success of people

Mahi tahi
We work together, making a difference for communities.

We are inclusive and build a sense of belonging and place.

Tika me te pono
We do the right thing with integrity.

We help New Zealanders to be safe, strong and independent.

Manaaki Tangata, Manaaki Whānau.

APPLICATIONS CLOSE: Wednesday 8 June 2022
FURTHER ENQUIRIES: Simon Urquhart-Hay or David Hollander on 04 550 8000

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