Service Delivery Manager

Reference ID 5750

  • Deliver Effective IT Services across the organisation.
  • Global organisation with a local focus.
  • Central Wellington location.


New Zealand Red Cross – Ripeka Whero Aotearoa

The Red Cross is the world’s largest humanitarian organisation, working together towards a mission to improve the lives of vulnerable people by mobilising the power of humanity and enhancing community resilience. New Zealand Red Cross operates NZ-wide, with 14,500 members and 500 staff, providing community programmes, migration programmes, first-aid and pre and post disaster management support in NZ and also internationally. NZRC offers a supportive work environment for its staff and the chance to develop and grow their careers.

New Zealand Red Cross welcomes and encourages a diverse workforce and adheres to best practice equal employment opportunity principles in all aspects of recruitment and ways of working.


The Role

New Zealand Red Cross is seeking a Service Delivery Manager to operationally manage ICT services across the organisation. This important new role has been created to support the Information Services Manager and build solid relationships across Red Cross and with outsourced vendors.

You’ll have experience of establishing and managing third party services, negotiating and managing contracts with vendors; ensuring they deliver on SLAs and managing corrective actions if they don’t.

Your background should also include service delivery or senior service desk experience making you comfortable orchestrating support at all levels. You’ll know when to escalate, when to negotiate, and how to problem solve.

You’ll be called on to visit Red Cross sites across NZ to ensure ICT services are meeting the needs of Red Cross and will get to see first-hand the vital humanitarian work of the organisation.

You’ll bring a continuous improvement approach, always looking for ways to make ICT serve the organisation better, and a customer-focused mindset. You’ll be adaptable, resourceful, and willing to step up when needed to support your colleagues on the front line.

You’ll have a minimum of three years in ICT service delivery, ideally with at least an ITIL foundation qualification.

If this sounds like you and you’re looking to join an organisation with a mission, download the full Position Description from the JacksonStone and Partners website.

Applicants should be a NZ Citizen or hold a current resident class visa.


APPLICATIONS CLOSE: Monday, 25 February 2019




FURTHER ENQUIRIES: Claire Dowling on 04 550 8000